Enhance your knowledge and develop cutting-edge skills by taking individual courses or completing all six courses for the certificate.
Each course is self-paced and lasts roughly 10 weeks, with approximately two to five hours per week of work. Each course consists of online lectures, discussion board activities, knowledge checks, and outside reading.
You can enroll in any number of courses, including the full complement for a certificate. You’ll also have access to 24/7 technical support via a help line.
Watch a sample clip from 21st Century Legal Services
- Contact us for details and pricing questions at email@example.com or 617.209.6449.
Watch Our Informational Webinars
- Process Improvement and Legal Project Management (featuring Catherine Alman MacDonagh)
- 21st Century Legal Services (featuring Jordan Furlong)
- The Business of Delivering Legal Services (featuring Mary E. Juetten)
- Design Thinking for Legal Professionals (featuring Margaret Hagan)
- Certificate Program Overview (featuring Gabe Teninbaum)
- FL Attorneys: Learn more about earning CLE credits.
- NC Attorneys: Learn more about earning CLE credits.
Fall (starting Tuesday, September 7, 2021) Subject to change.
Process Improvement and Legal Project Management
Instructor: Catherine Alman MacDonagh
You will learn how to deliver legal services with greater efficiency and effectiveness. Improving and managing processes well enables better client and project outcomes, predictability, improved speed, reduced errors and rework, lower costs, better pricing, and higher profitability. It produces increased client and employee satisfaction and higher performing, high functioning, diverse teams.
- The key process improvement toolkits (including Lean, Six Sigma, Legal WorkOut®, Pure Technology, BPR, RPA, Theory of Constraints, PDCA, Gemba, 5S) and the main concepts behind each
- The key principles of Lean Sigma
- The framework and 5 key phases of DMAIC (Define, Measure, Analyze, Improve, Control) in executing a process improvement project
- The connection between process improvement and Design Thinking and an introduction to DMADV (Define, Measure, Analyze, Design, Verify)
- Introduction to commonly used tools and required process improvement project deliverables, including Project Charters, Voice of the Client, Process Mapping, Baseline Assessments, 5 Whys, Fishbone Diagrams, Structured Brainstorming Techniques, and Control Design
- Stages of Project Management (Define objective, Scope, Project Plan, Execute, Monitor, Review and Improve)
- Different Approaches to Project Management and Select Tools (Agile, Scrum, Kanban)
- Process Improvement Projects: Roles, Teams, and Gate Reviews
- Project Planning, Scoping and Budgeting
- Change Management, Prioritization, Organizational Development
- PI, Innovation, and Competitive Advantages
Design Thinking for Legal Professionals
Instructor: Margaret Hagan
In order to best design applications, services, and systems, it's critical to understand the needs of users, the possibilities of technology, and the requirements for users’ success. This course will focus on the application of these skills for legal professionals from the full spectrum of work within the field.
- Human-centered approaches to solving problems by identifying the needs of end-users and building solutions that provide them maximum value
- Developing prototypes, testing them, and iteratively improving these tools for better results
- Understanding the operations of organizations and how to improve those organizations
Spring (starting Tuesday, January 18, 2022) Subject to change.
Legal Technology Toolkit
Instructor: Erika Rickard
Understanding the significance of technology to the delivery of legal services is vital. This course focuses on hands-on learning with tools that are changing the work of legal professionals. By participating in the course, students get access to tools ranging from basic Microsoft Office proficiency through law practice management software to electronic discovery to bitcoin and coding tools. We will cover:
- Specific tools to make a legal workplace more efficient
- The right tools for a complex legal project
- Use cases for existing technologies and emerging tools for legal professionals
The Business of Delivering Legal Services
Instructor: Mary E. Juetten
As new methods and tools impact society, there will be increasing change within legal organizations as lawyers must practice within our business world. This course will focus on the impacts of technology on the delivery of legal services to clients by law firms and law departments, and includes basic financial and key performance indicator (KPI) learning.
- Working with new technology within existing and new legal organizations, including performance measurement.
- Interacting with clients and colleagues based on technological changes and infrastructure issues posed by these technologies.
Summer (starting Tuesday, May 24, 2022) Subject to change.
21st Century Legal Services
Moderator: Kelli Proia
Lecturer: Jordan Furlong
You’ll learn critical market insights and strategic and tactical recommendations for operating a law firm or legal services business. The coursework will focus on the current upheaval in the market and how to compete successfully in the new legal services landscape to come.
- The nature of the market forces changing the legal services environment and how those forces will shape the radically different evolution of the market in the coming years and decades
- Pressing demands clients will make of their legal services providers in the new legal market
- Practical know-how to meet emerging and growing demands better than your competitors
- Important elements of successful legal services businesses in the new market and how to integrate these elements into the internal design and operations of your business
Instructor: Lucy Bassli
You’ll learn the functions that make up the evolving roles in legal operations, specifically across corporate legal departments:
- Managing external resources more effectively and engaging law firms in new ways.
- Assessing and selecting legal technology.
- Process optimization and re-engineering.
- Alternative legal services that can deliver new types of ancillary services.
- Work stratification and creating efficiencies in the delivery of legal services.
- Modern approach to handling repeatable commercial transactions and contract management functions.