Faculty

Distinguished leaders in the legal industry teach you how to innovate the delivery of legal services.


Lucy Bassli

Lucy joined the legal department of Microsoft in 2004, providing legal support to the central procurement organization globally and across all lines of business at Microsoft ...more

Lucy Bassli

Lucy joined the legal department of Microsoft in 2004, providing legal support to the central procurement organization globally and across all lines of business at Microsoft. She focused extensively on complex and global outsourcing contracts and gained firsthand experience in outsourcing by engaging an outsourced legal services provider (LPO) to assist her with high-volume contract transactions. She has launched a new “managed services” engagement with law firms and recently took a role leading legal operations. She continues to expand Microsoft’s centralized contracting office, specializing in process efficiencies and automation.


Jordan Furlong

Jordan Furlong is a consultant, author, and legal market analyst who forecasts the impact of changing market conditions on lawyers and law firms. He has given dozens of presentations to audiences in the US, Canada, Europe and Australia ...more

Jordan Furlong

Jordan Furlong is a consultant, author, and legal market analyst who forecasts the impact of changing market conditions on lawyers and law firms. He has given dozens of presentations to audiences in the US, Canada, Europe, and Australia over the past several years, including law firms, state bars, courts, and many legal associations. Formerly an award-winning editor of three major Canadian legal periodicals, Jordan is also a Fellow of the College of Law Practice Management and a member of the Advisory Board of the American Bar Association's Center for Innovation. He also developed and taught the "21st-Century Lawyering" course at Suffolk University Law School and serves as co-chair of the Board of Directors for the school's Institute on Legal Innovation & Technology. Jordan is the author, most recently, of Law Is a Buyer's Market: Building a Client-First Law Firm, and he writes regularly about the changing legal market at his website, law21.ca.


Erika Rickard

Erika Rickard is the Senior Officer of the new Civil Justice Innovation Project at Pew Charitable Trusts. Before joining Pew, she was a researcher at the Access to Justice Lab, which conducts rigorous research on access to justice and court administration at Harvard Law School...more

Erika Rickard

Erika Rickard is the Senior Officer of the new Civil Justice Innovation Project at Pew Charitable Trusts. Before joining Pew, she was a researcher at the Access to Justice Lab, which conducts rigorous research on access to justice and court administration at Harvard Law School. Rickard has worked in the Massachusetts courts as the state’s first Access to Justice Coordinator, developing policies, programs, and technology to improve access to justice for underserved communities. She previously represented MA state agencies in trial and appellate practice as an Assistant Attorney General, and served as a judicial clerk on the Massachusetts Appeals Court. She has taught courses on Restorative Justice at Tufts University and 21st Century Legal Profession at Suffolk Law School. Rickard received her B.A. with honors from Mills College, and her J.D. cum laude from Harvard Law School.


Mary E. Juetten, CA, CPA, JD

Mary E. Juetten, CA, CPA, JD is founder and CEO of Traklight, and has dedicated her more­ than­ 30­ year career to helping businesses achieve and protect their success. ...more

Mary E. Juetten, CA, CPA, JD

Mary E. Juetten, CA, CPA, JD is founder and CEO of Traklight, and has dedicated her more­ than­ 30­ year career to helping businesses achieve and protect their success. Mary serves on the Group Legal Services Association Board and is an Access Advocate for LegalShield. In 2015, Mary co-founded Evolve Law, an organization for change and technology adoption in the law. She was named to the ABA's Legal Technology Resource Center 2016 Women in Legal Tech list and the Fastcase 50 Class of 2016. Follow her on Twitter @maryjuetten and find her book on "Small Law Firm KPIs" here.

Catherine Alman MacDonagh
Catherine Alman MacDonagh

Catherine is a former corporate counsel and law firm executive who now teaches and provides training and consulting services in process improvement and project management, strategic planning, marketing, and business development. ...more

Catherine Alman MacDonagh

Catherine is a former corporate counsel and law firm executive who now teaches and provides training and consulting services in process improvement and project management, strategic planning, marketing, and business development. A Legal Lean Sigma® Black Belt and a certified Six Sigma Green Belt, Catherine is the CEO and a Founder of the Legal Lean Sigma Institute, which offers consulting and the first and only process improvement and project management certifications, courses, and workshops designed for the legal profession. In addition to creating Legal Lean Sigma®, Catherine invented the Legal WorkOut®, a collaborative method for engaging in process improvement.


Gabe Teninbaum, Program Director

Prof. Gabe Teninbaum is the Director of the Institute on Legal Innovation & Technology, as well as Director of the Legal Innovation & Technology Concentration (akin to an undergraduate major) at Suffolk University Law School. ...more

Gabe Teninbaum, Program Director

Prof. Gabe Teninbaum is the Director of the Institute on Legal Innovation & Technology, as well as Director of the Legal Innovation & Technology Concentration (akin to an undergraduate major) at Suffolk University Law School. His teaching and research focus on the use of emerging technologies and processes to make legal work more efficient and effective. In addition to his work at Suffolk Law, he has also served as a Visiting Professor at the MIT Media Lab, as a Visiting Fellow at the Information Society Project at Yale Law School, and as a Faculty Associate at the Berkman-Klein Center for Internet & Society at Harvard University. In 2016, he was named to the FastCase 50, which honors “the law's smartest, most courageous innovators, techies, visionaries, & leaders.”